Hospitality Upgrade — Fall 2012
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Hospitality Financial and Technology Professionals

HFTP's New Global President Looks Forward to New Year

This fall, HFTP welcomes its 2 0 1 2 - 2 0 1 3 Global Board of Directors and Executive Committee, who work hard to lead the association towards meeting its strategic goals and provide a positive impact on industry professionals and the industry as a whole. At the helm is incoming Global President Raman (R. P.) Rama, CHA, CHTP, CHAE who is vice president and CTO/CIO of J HM Hotels based in Greenville, S.C. He is one of five brothers that own a family business, which has 43 plus properties with over 7,387 rooms.

Tell us about becoming a member of HFTP?

I became a member of HFTP when I needed guidance on acquiring an accounting system specific to the hospitality industry. At the time 1 w a s serving as controller for our business, and had little IT experience. My search led me to HFTP. As a new member, I immediately took advantage of the organization's benefits and quickly realized joining was a smart move. I was able to network with other members who were running accounting departments that were about our size or a little bigger, who could knowledgeably discuss their specialty systems. This gave me an idea of what was possible. Then I attended HITEC, and met with a number of vendors, helping me narrow my search and ultimately led to us acquiring a system that fit our company.

How has being an active HFTP member helped you professionally?

Being active with HFTP has been very helpful for developing my leadership, communication and presentation skills. I've also been able to broaden my knowledge of how different segments of the industry operate. Networking with colleagues is fantastic for this, especially with HFTP's diverse professional group working in different areas like hotels, resorts, casinos, clubs and educational institutions, each with their own unique characteristics.

Also, the advantage of attending a show like HITEC has helped our company with acquiring systems that have the right fit. Being able to take a hands-on approach when searching for technologies has actually helped me become better with the purchasing process. 1 learned what questions to ask and what to look for when I am implementing procedures, processes and technologies in my company.

Name a benefit to HFTP membership that you rely on.

I would lean towards the networking opportunities. You get to know who is who, what they do and connect with other like professionals to exchange questions and ideas. This process leads to an open, candid dialogue which has helped me a few times figure out solutions to businessrelated issues. Individually my colleagues might not know everything, but they do know something. So all together their thoughts and experiences on industry-related issues has enriched me.

What are some initiatives you are looking forward to working on during your term as HFTP president?

Our road map is a strategic plan established by the HFTP Global Board in Spring 2011. This includes branching out geographically in regions with vibrant hospitality businesses. We hope to offer the benefits of our association with a combination of online resources, as well as establishing a local HFTP community. For example, this summer we chartered our first chapter in India, and this September we met with Indian hospitality associations and educational institutions to see how we can collaborate. As I said before, it is the collective knowledge and experiences of our members that makes our organization so valuable, and even more so now with a broader global perspective.

What are some new ways that technology is being integrated into your hotels?

Having numerous hotels across a broad geographic region, we have had to be creative with our back of the house technologies to make it easier to oversee our properties. This includes automating our accounts payable invoice approval and processing. We have also gone digital on all aspects of our reporting using Web-based technologies.

In light of HFTP celebrating its 60th Anniversary this year, how do you see the association continuing to have an impact on the industry going forward?

Our association will continue to be essential if it remains focused on its core principles, providing educational resources and networking opportunities, as well as supporting students who are making their way in our industry. All this delivered with current tools used in the business world.

HFTP: 11709 Boulder Ln, Ste 110 • Austin, TX USA • +1 (512) 249-5333 or (800) 646-4387

HFTP Events

Asian Technology Conference Returns in Shanghai
For a second year, program brings a global perspective on an evolving industry

www.ahtec-fhc-china.com

Building on its premiere success, the second Asian Hospitality Technology Educational Conference or AHTEC 2.0 @ FHC China 2012 will be held in conjunction with FHC China 2012 — China's premier business event for the global food and hospitality sector. Located at the Shanghai New International Expo Centre (SNIEC), the conference and expo is designed to deliver to the Asian hospitality industry a direct vehicle for expert perspective on the evolving technology market.

"A primary objective of HFTP is to provide unparalleled education to the hospitality industry and AHTEC@ FHC China will be no exception to this," said Frank Wolfe, CAE, CEO for HFTP. "The conference program is going to be extremely comprehensive, covering many of the important topics which concern all sectors of the industry, and should not be missed."

The two-day conference will feature local and international speakers covering topics such as: cloud computing, the evolving role of the CIO, data security, guest technology, mobility, data analytics, energy conservation and environment controls, technology ROI, social media infrastructure planning for future proofing, and technical skills education.

AHTEC@FHC China 2012 is jointly organized between HFTP and Allworld HKES (the owners of HOFEX, Hong Kong). Guiding the event is Terence Ronson, conference chair and managing director of Pertlink, Hong Kong.

NEW!

Exhibit Showcases Innovative Golf Course Technologies
October 77 - 78 • Rosen Shingle Creek • Orlando, Fla.

Following up on the success of GUESTROOM 20X, HFTP has developed GOLF 20X, an exhibit featuring the latest and near-future technologies for modern golf. GOLF 20X debuts at the 2012 HFTP Annual Convention & Tradeshow and features many examples of golf related technologies that will have a major impact on the game of golf and the clubhouse of the future.

The project illuminates upcoming technologies that could have gone unnoticed. By providing a forum that showcases and discusses hospitality technology, GOLF 20X has the potential to open dialogue among industry professionals, just like GUESTROOM 20X has for the hotel industry.

Featured Technology

A special GOLF 20X committee, consisting of hospitality experts from major country clubs and golfing venues, which includes a club general manager and a LPGA/PGA golf professional, helped search for the technologies. The committee has no association to any of the companies submitting the technologies, resulting in an unbiased selection of technologies that truly represent the possibilities for the future of golf.

The display will include: Golf ball tracking, innovative swing training systems, solar powered golf carts and clubhouse solutions technologies.

membership@hftp.org • www.hftp.org • www.hitec.org

HFTP Celebrates 60 Years

On October 26,1952, 25 hospitality accountants met in New York City at the Hotel Lexington and began the formal organization of the National Association of Hotel Accountants.

Now 60 years later, our association is celebrating a special anniversary at the HFTP Annual Convention & Tradeshow in Orlando this October. While the organization's reach is greatly expanded (with numerous chapters outside of North America), the core goals remain constant — to act as a source for education and networking opportunities for hospitality financial professionals; and since 1997, technology, professionals.

Origins

The roots of the organization go back even further to 1925 when the Hotel Accountants Association of New York was established to prepare a manual which included a uniform system of accounts for hotels.

From 1925 to 1952, there was a great deal of discussion among hotel accountants around the country about the need for a national organization responsive to the profession of hospitality accounting. One of these early HFTP pioneers was Charles E. Fitzsimmons from the Hotel Pierre in New York, N. Y., who had long dreamed of a national organization for hotel accountants.

This dream became closer to a reality in 1952 when Scott Hardy, executive vice president of the Texas Hotel Association, took the vital first step of serving as chairman of a group of 25 interested accountants. A committee was set up to organize the National Association of Hotel Accountants (NAHA), and soon afterward, the group met at the Hotel Lexington to draft the constitution and bylaws of the fledgling association. Although they worked hard, one small problem remained — they had no money. At this point, committee members convinced the Texas Hotel Accountants Association and the Texas Hotel Association to underwrite any financial losses that the new association might sustain the first year.

With that assurance of financial support, the idea for a national association finally became a reality. Charter members of the association included the hotel accountants associations of Boston, Chicago, New York City, Northern California, Philadelphia, Pittsburgh, Southern California, South Florida, Texas and Washington, D.C.

The National Association of Hotel Accountants was formally incorporated in the state of New York in 1955. The name was changed in 1965 to the National Association of Hotel-Motel Accountants and again in 1973 to the International Association of Hospitality Accountants (IAHA) to reflect the growing international focus of the organization.

In 1997, IAHA members renamed the organization Hospitality Financial and Technology Professionals (HFTP). The new name emphasized the important role financial activities continue to play in the j ob responsibilities of members, while recognizing the expanding role members played in implementing technology in their organizations.

Today, HFTP offers benefits to over 4,300 members, including both finance and technology education and certifications.

HFTP: 11709 Boulder Ln, Ste 110 • Austin, TX USA • +1 (512) 249-5333 or (800) 646-4387

Resources

ProLinks Webinars Continue with Great Line-up

This fall take advantage ofHFTP's online education program

HFTP's ProLinks webinars are an easy to access educational resource for hospitality technology professionals. Free for HFTP members, the online presentations get you caught up on the latest industry practices, and include 1 CPE (continuing professional education) credit for attending the one-hour session. In addition, all webinars are archived on the HFTP web site for viewing at members' convenience.

Upcoming Webinars

October 25, 2012
Telecommunications in the Hospitality Industry
Speaker: Naomi L. Stark, president of Stark Service Solutions

November 15
The Top Technology Issues That Keep a GM Up at Night
Speaker: Darrin Pinkham, CHTP, vice president of IT for Benchmark Hospitality International

December 6
Strategies & Tactics in System Selection
Speaker: Naomi L. Stark, president of Stark Service Solutions

Archived topics include: System Failure and Contingency Planning, Green IT, and E-commerce in Hospitality

Continue to Source HITEC After the Show

Even though HITEC 2012 is long gone and planning for HITEC 2013 has begun, HITEC's web site — www.hitec.org — can still be a useful reference tool. Review exhibitor and speaker information from your desk and use these tools to make smart business decisions. Here is what you'll find:

Buyer's Guide

Learn about exhibiting companies by browsing through this online guide. You have multiple options, including the most up-to-date alphabetical list of exhibitors and search by product, keyword, booth number, company name and location.

Speaker Material

Speaker materials (such as PowerPoint presentations) are offered by many of the session speakers. Browse the available content to see if there is material that you may find useful.

GUESTROOM 20X

Look back at what was featured in the newest version of this model hotel room with the Guestroom 20X Guide.

HITEC 2012 Special Report

Available online, this special publication of HFTP's The Bottomline magazine covers the top trends in the industry.

PCI Compliance and the Hospitality Industry

The HFTP PCI Compliance Task Force has coordinated a series of articles on this topic which are now available in the Resources section of the HFTP web site.

Don't Miss HITEC 2013 — It's not too early to start planning for next year's HITEC, June 24 -27 in Minneapolis, Minn. Event information and registration will be available at HITEC.org in early 2013.

membership@hftp.org • www.hftp.org • www.hitec.org
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